Pacific Gas and Electric (PG&E) is making headlines with a sweeping expansion of its Family Electric Rate Assistance Program, now offering support to more Californians than ever before. As of June 2025, PG&E has widened eligibility to include single-person and two-person households, a major shift that promises to help an additional 150,000 customers save on their monthly electric bills. This move comes in response to rising energy costs and the ongoing struggle many face to keep up with essential utility payments.
Who Can Now Access PG&E’s Family Electric Rate Assistance?
The updated Family Electric Rate Assistance Program from PG&E is set to benefit a much broader group of customers. In the past, only families with three or more members could qualify, leaving many individuals and small households out in the cold. Now, as long as applicants meet income guidelines—such as a single person earning up to $52,875 or a couple with the same limit—they can access an 18% discount on their electric rates. Last year, over 39,000 enrolled customers saved more than $21 million collectively, with average monthly discounts exceeding $45 per household.
Applying is simpler than ever. PG&E encourages all potentially eligible customers to check the latest guidelines online, by phone, or by email. “This expansion is about providing meaningful savings to more people who need it,” said Vincent Davis, PG&E’s senior vice president of Customer Experience. “We urge our customers to apply and to let their friends and family know about these new opportunities.”
More Than Just a Discount: PG&E’s Commitment to Customer Support
PG&E’s commitment to helping customers goes beyond the expanded Family Electric Rate Assistance Program. The utility offers a range of other assistance initiatives tailored to those with lower incomes or special needs. For example, the California Alternate Rates for Energy (CARE) provides a monthly discount of 20% or more on both gas and electricity for qualifying customers. The Relief for Energy Assistance through Community Help (REACH) program offers a one-time bill credit for those with past-due balances, while the Low Income Energy Assistance Program (LIHEAP) provides additional help for heating or cooling bills.
Customers facing medical challenges can benefit from the Medical Baseline Program, which reduces energy bills for those with specific health needs. PG&E also promotes energy efficiency through free home improvements, budget billing options, and a savings finder tool, making it easier for everyone to manage their utility costs.
A Step Forward for California’s Energy Future
The expansion of the Family Electric Rate Assistance Program by PG&E comes after recent legislation in California aimed at increasing support for utility customers. Senate Bill 1130, passed in 2024, revised eligibility guidelines and required utilities to report their enrollment efforts. This change reflects a growing awareness of the challenges faced by smaller households and singles, ensuring that more people have access to essential support.
Customers are encouraged to explore all available programs, apply early, and share information with friends and family who may also qualify. PG&E’s efforts are not just about discounts—they’re about building stronger, more resilient communities by making sure everyone has access to affordable energy.
Ready to see if you qualify for PG&E’s Family Electric Rate Assistance Program? Visit the official PG&E website or get in touch with their customer service team today to start your application and unlock potential savings.