Debt collection calls can be unsettling, especially when you’re unsure of the caller’s legitimacy. If you’ve received calls from Resurgent Capital Services, you’re likely wondering: “Is Resurgent a legit debt collector?” This blog delves into the world of Resurgent Capital Services, exploring their practices, your rights as a debtor, and how to navigate interactions with them.
Is Resurgent Capital Services a Legit Debt Collector?
The short answer is yes, Resurgent Capital Services is a legitimate debt collection agency. They are a third-party debt collector that specializes in acquiring past-due debts from various creditors, including credit card companies, banks, and utility providers. Resurgent then attempts to collect the outstanding balances on behalf of the original creditor.
How Does Resurgent Operate?
Resurgent Capital Services primarily focuses on collecting consumer debt, such as:
- Credit card balances
- Medical bills
- Utility bills
- Past-due loan payments
They typically acquire these debts from the original creditors and then contact the debtors to try and collect the outstanding amount. Resurgent employs various methods to reach debtors, including phone calls, emails, and letters.
Are There Any Red Flags?
While Resurgent Capital Services is a legitimate debt collection agency, it’s crucial to be aware of potential red flags associated with debt collectors in general. Here are some things to watch out for:
- Threats and Harassment: Debt collectors cannot threaten you with arrest or jail time, nor can they use abusive language.
- Unrealistic Demands: Be wary of demands for immediate payment, especially if the amount seems inflated or inaccurate.
- False or Misleading Information: Debt collectors cannot lie about the amount of debt you owe or your legal rights.
Consumer Complaints
A review of consumer complaints filed with the Consumer Financial Protection Bureau (CFPB) and the Better Business Bureau (BBB) reveals a mixed picture of Resurgent’s reputation. While some consumers have reported positive experiences with the company, others have complained about aggressive collection tactics, inaccurate debt information, and difficulties in resolving disputes.It’s important to note that consumer complaints are not necessarily indicative of a company’s legitimacy, as every debt collection agency is likely to receive some complaints due to the nature of their business. However, the volume and severity of complaints can provide insight into a company’s practices and how they handle consumer concerns.
What Are Your Rights When Dealing with Resurgent?
The Fair Debt Collection Practices Act (FDCPA) safeguards consumers from unfair and deceptive debt collection tactics. Here are some key rights to remember when interacting with Resurgent Capital Services:
- Verification of Debt: You have the right to request written verification of the debt from Resurgent, which should include the original creditor, the amount owed, and the breakdown of any fees or interest charges.
- Communication Preferences: You can request that Resurgent contact you through a specific method (mail, email) and restrict them from contacting you at work or inconvenient times.
- Debt Validation: If you dispute the debt’s validity, you have the right to challenge it within 30 days of receiving the initial communication from Resurgent.
Strategies for Dealing with Resurgent Capital Services
If you’ve been contacted by Resurgent Capital Services, here are some steps you can take:
- Verify the Debt: Don’t assume the debt is legitimate. Request written verification of the debt to ensure it belongs to you and the amount is accurate.
- Gather Documentation: Keep copies of all communication with Resurgent, including phone call records, emails, and letters.
- Understand Your Rights: Familiarize yourself with the Fair Debt Collection Practices Act (FDCPA) to understand your rights and protections.
- Negotiate a Settlement: If you owe the debt, consider negotiating a settlement for a reduced amount.
- Work Out a Payment Plan: If you can’t afford to pay the debt in full upfront, explore options for setting up a payment plan with Resurgent.
- Seek Help if Needed: If you’re overwhelmed by debt or unsure how to handle the situation, consider seeking help from a credit counselor or financial advisor.
Resources to Empower You
Here are some valuable resources that can assist you in dealing with debt collection agencies like Resurgent Capital Services:
- The Federal Trade Commission (FTC): The FTC website provides information on your rights under the Fair Debt Collection Practices Act (FDCPA) and resources for dealing with debt collectors. https://www.ftc.gov/
- National Foundation for Credit Counseling (NFCC): The NFCC offers free and confidential credit counseling services, including help with debt management and dealing with debt collectors. https://www.nfcc.org/
- Consumer Financial Protection Bureau (CFPB): The CFPB website provides information on various consumer financial protection topics, including debt collection. https://www.consumerfinance.gov/
The Bottom Line
While Resurgent Capital Services is a legitimate debt collection agency, it’s essential to be proactive and informed. By knowing your rights and understanding negotiation strategies, you can navigate interactions with Resurgent more confidently.