If you recently received a Conduent return to Kroll letter, you’re not alone. Many people across the U.S. have reported getting this official-looking notice in 2025. It’s understandable to feel confused or worried — data security issues can be stressful.
The good news is that this letter is real and legitimate. It’s part of a verified notification process between Conduent Inc., a major technology and business services company, and Kroll, a trusted cybersecurity and identity protection firm.
This article explains what the Conduent return to Kroll letter means, why you might have received it, and what steps you should take next to keep your information safe.
What Is the Conduent Return to Kroll Letter?
The Conduent return to Kroll letter is an official data breach notification. It’s sent to individuals whose personal information may have been exposed in a cybersecurity incident involving Conduent or one of its client systems.
The letter is not a scam or spam. It’s a formal notice required under U.S. data privacy laws that aims to:
- Inform you about a possible data security issue.
- Describe what information may have been affected.
- Offer free identity protection services from Kroll.
- Provide instructions on how to respond and return verification forms.
If you received the letter, your information may have been part of a data set reviewed during Conduent’s investigation of a possible breach.
Who Are Conduent and Kroll?
To understand why this letter matters, it helps to know who these two companies are and what they do.
Conduent Inc.
Conduent is a Fortune 1000 business services company based in Florham Park, New Jersey. It manages data and digital processes for both governments and corporations.
Some of the areas Conduent works in include:
- Transportation: tolling, parking systems, and transit payments.
- Government services: unemployment, Medicaid, and child support systems.
- Business operations: HR, payroll, and customer service management.
Because Conduent handles sensitive information — such as Social Security numbers and payment data — it takes cybersecurity seriously. Still, like many tech providers, it must occasionally investigate potential security incidents.
Kroll
Kroll is a leading risk and cybersecurity management company. It helps businesses investigate security incidents, notify affected individuals, and protect them from identity theft.
When Conduent identifies a potential data exposure, Kroll steps in to manage:
- Identity monitoring and credit alerts.
- Fraud consultation and recovery services.
- Official communications to those affected.
That’s why you see both Conduent and Kroll mentioned in the same letter.
Why You Received the Letter
The Conduent return to Kroll letter means your personal information may have been involved in a security incident that Conduent or one of its clients is reviewing.
This doesn’t automatically mean your data has been misused — the company sends these letters out of caution and in compliance with federal and state laws.
Most often, these letters are triggered by events such as:
- A cyber intrusion into a database.
- Unauthorized access to employee or client information.
- A vendor system vulnerability affecting Conduent-managed platforms.
Under U.S. data protection laws, companies must notify potentially affected individuals, even if there’s only a small chance of exposure.
What Information Could Be Affected
Depending on the system involved, the letter may list one or more types of personal information. Common examples include:
- Full name and mailing address.
- Date of birth.
- Social Security number or tax ID.
- Driver’s license or identification number.
- Medical or benefit account information (for government programs).
- Employee data like payroll or insurance details.
The letter explains exactly what category of information was involved and what steps are being taken to protect it.
How to Check If the Letter Is Legitimate
Because scams often mimic real breach notices, it’s smart to verify the authenticity of any letter involving personal data.
Here’s how to confirm your Conduent return to Kroll letter is genuine:
- It should display both the Conduent and Kroll logos clearly.
- The letter will include a unique reference number near the top.
- There will be a dedicated phone number and website managed by Kroll.
- The tone is factual — it does not ask for payment or personal details over the phone.
If you’re unsure, call Kroll’s official support line listed in the letter to confirm your notice is valid. Do not rely on numbers found through online searches.
Steps to Take After Receiving the Letter
If you’ve received a Conduent return to Kroll letter, here’s exactly what to do:
1. Read the Letter Carefully
Take time to understand what incident it refers to, what information was affected, and what protection options are available.
2. Follow the Instructions
The letter may include a form that must be returned to Kroll or details on how to enroll online. Follow those instructions exactly.
3. Enroll in Free Identity Protection
Kroll offers complimentary identity monitoring for affected individuals, often lasting 12 to 24 months. This includes:
- Credit report monitoring across major bureaus.
- Alerts for new credit or suspicious activity.
- Access to fraud specialists if issues arise.
4. Monitor Your Accounts
Check your bank, credit card, and online accounts for any unfamiliar activity.
5. Update Passwords and Security Settings
Change passwords for sensitive accounts, enable two-factor authentication, and use strong, unique credentials.
6. Keep the Letter in a Safe Place
Retain the letter and any reference codes in case you need proof of notification or need to contact Kroll later.
Conduent’s Cybersecurity Practices in 2025
As of 2025, Conduent continues to invest heavily in data security infrastructure to protect both corporate and public sector clients.
Some of its ongoing initiatives include:
- Round-the-clock cybersecurity monitoring across all systems.
- Artificial intelligence tools that detect suspicious behavior.
- Regular security audits following federal and international standards.
- Employee cybersecurity training to reduce human error.
- Compliance with SOC 2 and ISO 27001 certification standards.
These efforts reflect Conduent’s focus on long-term trust and digital resilience.
How Kroll Helps Protect You
Kroll’s role is to manage the response process and help affected individuals minimize risks. If you register for the offered services, you gain access to:
- Credit monitoring: alerts you if new accounts are opened in your name.
- Dark web scans: detects if your data appears on illegal sites.
- Fraud support: experts guide you if identity theft is suspected.
- Identity restoration: helps repair your credit if your data is misused.
These services are provided at no cost to those notified through the Conduent partnership.
Legal Framework for Data Breach Notices
In the United States, laws require companies to notify individuals when their personal data might have been exposed. Conduent and Kroll follow:
- Federal Trade Commission (FTC) data privacy rules.
- HIPAA for healthcare-related data incidents.
- State-specific laws, such as California’s CCPA and New York’s SHIELD Act.
By issuing timely notifications, Conduent ensures compliance and transparency — two critical components of responsible data management.
How to Stay Protected Going Forward
Even after you enroll in Kroll’s monitoring, practicing smart digital habits can help protect you long-term:
- Check your credit report annually (free at AnnualCreditReport.com).
- Set up fraud alerts or freezes with credit bureaus if needed.
- Avoid clicking suspicious links or opening unknown attachments.
- Use strong passwords and store them securely with a password manager.
- Stay informed about ongoing cybersecurity news and best practices.
Your vigilance remains the strongest defense against identity theft.
Public Reaction and Consumer Confidence
When the first Conduent return to Kroll letters were sent out, some recipients initially feared they were scams. However, after verification, most realized they were legitimate and appreciated the transparency.
Consumer advocates have noted that Conduent’s and Kroll’s quick action demonstrates best practices in data breach response. By offering free monitoring and direct communication, the companies are taking responsible steps to protect those potentially affected.
Conduent’s Broader Commitment to Data Integrity
Beyond this single event, Conduent has made clear its ongoing commitment to strengthening privacy and cybersecurity. In recent years, the company has:
- Expanded partnerships with global cybersecurity firms.
- Modernized its data centers with stronger encryption.
- Increased accountability across all vendor systems.
- Published annual data security reports for clients and the public.
These initiatives reinforce Conduent’s reputation as a trusted partner for large-scale digital operations, from tolling systems to government payment platforms.
Why These Letters Are Important
While receiving a letter about your personal information can be unsettling, it’s also a sign that the system of consumer protection and corporate accountability is working.
A Conduent return to Kroll letter doesn’t mean identity theft has occurred — it means Conduent is being transparent, responsible, and proactive in protecting your data.
Final Thoughts
The Conduent return to Kroll letter is a legitimate, precautionary notice designed to help you stay safe after a potential data exposure. Conduent’s partnership with Kroll ensures that affected individuals receive expert guidance and complimentary identity protection.
By following the instructions in your letter, enrolling in monitoring, and staying alert to your accounts, you can minimize risk and maintain peace of mind.
Have you received a Conduent return to Kroll letter recently? Share your thoughts or questions in the comments below — your experience could help others stay informed and protected.