Action Property Management has become a central player in the world of homeowner association (HOA) and community management. As the largest privately held HOA management company in the western United States, Action has expanded its influence across high-rise towers, master-planned communities, and luxury developments.
In 2025, Action Property Management finds itself at a critical point. Communities demand higher levels of service, boards expect transparency, and residents insist on better communication and modern technology. At the same time, inflation, rising labor costs, and evolving regulations place pressure on property managers to deliver more value at lower costs.
This article takes an in-depth look at Action Property Management, the current state of the HOA industry, and how the company is responding to the challenges and opportunities of 2025.
What Action Property Management Does
Action Property Management specializes in community association management, working with HOAs, condominiums, high-rises, and mixed-use developments. Unlike property managers focused solely on rentals, Action’s primary clients are associations governed by volunteer boards.
Key responsibilities include:
- Board and governance support: Guiding volunteer boards in compliance, policy, and elections.
- Financial management: Handling budgets, reserve studies, monthly financial reporting, and assessments.
- Vendor oversight: Coordinating bids and contracts for landscaping, maintenance, repairs, and amenities.
- Amenity management: Staffing gyms, pools, clubhouses, and concierge desks.
- Resident communication: Running portals, newsletters, and issue-resolution programs.
- Infrastructure management: Maintaining complex systems, from HVAC to security to transportation logistics.
This comprehensive service model makes Action an essential partner for communities where complexity and expectations are high.
Why Action Property Management Is in the Spotlight
Expansion Into Complex Projects
Action continues to add high-profile communities to its portfolio. From luxury San Francisco condominiums to sprawling suburban HOAs, the company demonstrates capacity to manage unique and demanding properties.
One example: island-based communities with ferry services and large-scale infrastructure. These require a level of coordination beyond standard HOA management.
Resident Expectations Are Changing
Residents now expect faster responses, digital access, and professional customer service that mirrors the hospitality industry. Action has responded with apps, portals, and improved communication channels.
Regulatory Oversight Is Growing
States are imposing stricter requirements on HOA governance and financial reporting. Volunteer boards lean on firms like Action to ensure compliance with evolving laws. This regulatory environment heightens the importance of professional management.
Public Visibility
Through podcasts, newsletters, and educational outreach, Action has positioned itself as more than just a service provider. It has become a voice in the HOA industry, producing content that explains legal changes, best practices, and operational strategies for boards and residents.
The Bigger Picture: HOA Industry Growth
To understand why Action matters, it’s important to examine broader HOA growth in the U.S.
- Over 70 million Americans now live in HOA communities.
- Nearly every new housing development in states like California, Nevada, and Florida is tied to an HOA.
- HOAs manage billions of dollars in reserves and operating budgets annually.
With such scale, professional property management firms like Action are essential. Volunteer boards often lack the expertise to manage multimillion-dollar budgets, oversee complex amenities, or navigate legal compliance.
Trends Impacting Action Property Management in 2025
1. Technology Integration
Action has invested heavily in technology, offering digital portals for residents to pay dues, request services, and receive updates. Boards receive real-time access to financial statements and operational reports.
The company also emphasizes educational content, helping boards understand legal updates, insurance requirements, and best practices. This content-driven approach distinguishes Action from competitors who focus solely on operations.
2. Inflation and Cost Pressures
Rising costs for insurance, maintenance, and labor strain HOA budgets. Boards expect Action to negotiate favorable contracts and control vendor expenses while maintaining service quality.
3. Amenity-Driven Communities
New developments feature high-end amenities: coworking spaces, gyms, rooftop lounges, and EV charging. Managing these requires hospitality-style service, which Action has integrated into its model.
4. Resident Advocacy
Residents are more vocal about transparency, governance, and financial accountability. Action must manage communication carefully, balancing board authority with resident concerns.
5. Sustainability and Green Initiatives
Communities increasingly demand eco-friendly operations—solar panels, drought-tolerant landscaping, energy-efficient systems. Action’s role includes guiding boards on sustainable upgrades and managing the projects.
Services That Define Action
To appreciate the breadth of Action Property Management, here’s a closer look at its service areas:
Governance Support
- Facilitating annual elections and meetings.
- Training board members on compliance and fiduciary duties.
- Drafting policies and enforcing bylaws.
Financial and Budget Oversight
- Preparing budgets and forecasting expenses.
- Collecting assessments and managing delinquencies.
- Providing transparent monthly financial reports.
Maintenance and Capital Projects
- Conducting inspections and preventive maintenance.
- Managing major projects like roofing, painting, or infrastructure replacement.
- Overseeing contractors and ensuring work meets standards.
Resident Services
- Running concierge desks, security, and front desk operations.
- Managing communication portals for work orders and updates.
- Coordinating community events and lifestyle programming.
Technology and Communication
- Offering mobile access for payments and service requests.
- Publishing podcasts and newsletters for education.
- Providing data dashboards for boards.
Strengths of Action Property Management
- Scale and expertise: As the largest privately owned HOA management company in the western U.S., Action brings resources smaller firms cannot.
- Luxury community specialization: High-rise towers and amenity-heavy communities require expertise Action has cultivated.
- Educational approach: Their outreach positions them as thought leaders in HOA governance.
- Comprehensive service model: From finance to infrastructure, Action covers all aspects of management.
Challenges Facing Action
- Service consistency: With such a large portfolio, service quality can vary by region or manager.
- Transparency expectations: Boards demand clear vendor bidding and open financial practices.
- Resident dissatisfaction: Online reviews highlight occasional communication issues or disputes.
- Regulatory compliance: Operating across multiple states means constant legal adaptation.
- Cost inflation: Rising vendor and labor costs test Action’s ability to deliver value.
Best Practices for HOA Boards Working With Action
- Define clear service agreements – Outline expectations for communication, reporting, and vendor oversight.
- Conduct annual performance reviews – Evaluate whether Action meets benchmarks for responsiveness and budgeting.
- Engage residents – Use surveys and forums to gather resident input on Action’s performance.
- Audit financials – Ensure regular audits and transparent reserve fund tracking.
- Leverage technology – Encourage residents and boards to use portals for better efficiency.
Future of Action Property Management
Looking forward, several forces will shape Action’s role in the industry:
- AI in property management: Predictive maintenance, automated communication, and data-driven decision making will become standard.
- Sustainability leadership: Boards will look to Action to guide eco-friendly upgrades.
- Lifestyle services: HOAs may resemble hospitality operations, with concierge-style offerings.
- Industry consolidation: Larger firms may acquire smaller competitors, and Action could be both a consolidator and a target.
- Greater accountability: Residents will demand transparency at every level of HOA governance.
Three Short FAQ
Q1: What communities does Action Property Management specialize in?
Action manages high-rise towers, master-planned HOAs, luxury condominiums, and mixed-use communities across the western United States.
Q2: How can boards hold Action accountable?
Boards should set performance benchmarks, require transparent financial reporting, and conduct regular service reviews.
Q3: What trends will most impact Action in the future?
Technology adoption, sustainability, inflationary pressures, and stricter HOA regulations will most directly affect Action’s operations in the years ahead.
Conclusion
Action Property Management continues to grow as a leader in HOA and community management. In 2025, it balances expansion, resident expectations, and regulatory demands with a focus on governance, financial oversight, and advanced services.
Its strengths lie in scale, luxury community specialization, and educational outreach. Yet challenges—such as cost pressures, transparency, and consistency—remain real. For HOA boards and residents, working effectively with Action means combining trust with active oversight.
The future of Action Property Management will depend on how it adapts to modern communities, integrates technology, and delivers value in an industry where expectations are higher than ever.
What has been your experience with HOA management companies? Share your thoughts below and join the conversation.
Disclaimer – This article is for informational purposes only and does not constitute legal or financial advice.